Frequently Asked Questions

Shipping

 How long does shipping take?

For pre-order items, the shipping date is in the product description.

We usually dispatch orders within 3 business days, but during holidays or busy periods, it may take a bit longer.

Once dispatched, you’ll get a confirmation email with tracking details. Estimated shipping times will be shown at checkout after you enter your shipping details.
Do you ship internationally?

Yes we do! Make sure to check the international rates for your country calculated at checkout 

If your country is not available on checkout, get in touch with our team and we will see if we can arrange shipping for your country!
Are there import duties for international orders?

We are unable to determine whether there will be import duties or customs fees. This is dependent on the country and their import laws.

If you are concerned about import duties, we would advise you contact your local customs office for more information about their specific import laws and whether there are any additional fees.

Yuri Bag is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (tariffs, taxes, etc.).


Orders & Returns

 Can I cancel or edit my order?

 

We are unable to edit or cancel your order once it has been placed. Once an order is confirmed, it immediately enters our processing system to ensure timely shipping and delivery. We kindly ask that you double-check your order details before completing your purchase.

 
Can I change my shipping address?

 

We are unable to change the shipping address once your order has been placed. Once an order is confirmed, it immediately enters our processing system to ensure timely shipping and delivery. We kindly ask that you double-check your order details before completing your purchase.

 
Can I return my order?

 

We have a 30 day return policy once you receive your package.

If you would like to return your order, please visit our refund policy.